What personal data does GlowHives collect?

We collect information you provide (e.g., name, email, profile details, service listings), booking data, support communications, and limited technical data such as device, browser, IP address, and cookies used for security and analytics.

How does GlowHives use cookies and analytics?

Cookies help us keep your session secure, remember preferences, and measure performance. Analytics are used to improve features and fix issues. You can control cookies in your browser and manage consent where available.

What are my privacy rights?

Subject to applicable law (e.g., PIPEDA/GDPR/CCPA), you may have rights to access, correct, delete, or export your data and to object or restrict certain processing. Email info@glowhives.com with your request.

Does GlowHives sell my personal information?

No. We do not sell personal information. We may share data with service providers who support our platform under strict contracts and confidentiality obligations.

How can I contact GlowHives about privacy?

For any privacy questions or rights requests, email info@glowhives.com or visit https://glowhives.com/support/ for assistance.

Privacy Policy

Last Updated: October 26, 2025

Welcome to GlowHives (“GlowHives”, “we”, “our”, “us”). This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information. By accessing or using GlowHives.com, you agree to the terms of this Privacy Policy and any future updates made to it. Please read this document carefully before using our services.

1. About GlowHives

GlowHives is a digital platform designed for salons, spas, barbers, and wellness professionals to promote their businesses and connect with clients. GlowHives provides a booking system, communication tools, and customer management features. The platform is developed and maintained by Canadian Development Technology (CDT), located in London, Ontario, Canada.

2. Scope and Acceptance

This Privacy Policy applies to all visitors, registered business owners, and users of GlowHives, including anyone accessing our website, mobile versions, and related digital services. By using GlowHives, you consent to the collection and use of your personal information in accordance with this Policy and our Terms & Conditions.

3. Information We Collect

We collect various types of information to operate effectively and provide a high-quality experience. This may include, but is not limited to:

Account and Business Details: Information you provide when registering your business, including name, address, contact info, service descriptions, operating hours, pricing, and images.
Customer and Booking Data: Information users provide when making inquiries or bookings, such as name, phone number, email address, and service preferences. These details are visible to the salon owner managing the booking and to GlowHives administrators for customer support purposes.
Communication Records: Messages, support requests, and interactions sent via contact forms or internal messaging systems.
Technical Data: IP address, browser type, device identifiers, and browsing behavior collected through cookies, analytics tools, and log files.
Marketing & Analytics Data: Metrics gathered via Google Analytics, Facebook Pixel, and similar tools to improve platform performance, measure campaign results, and deliver personalized content.

4. How We Use Your Information

GlowHives uses the information collected to provide, manage, and enhance the platform’s functionality, including:

Facilitating direct communication between users and service providers;
Allowing salon owners to manage client information, send service updates, offers, or promotional messages;
Providing customer service, technical support, and resolving disputes;
Maintaining platform security and verifying user identity;
Improving website content, features, and usability based on feedback and analytics;
Complying with legal obligations and enforcing GlowHives’ terms of use.

5. Data Access and Authorization

Access to user data is strictly limited to:

Salon Owners: Access details of their own clients to manage bookings, communications, and service-related promotions. Salon owners are required to use this data solely for business-related purposes and must comply with all applicable privacy laws.
GlowHives Administrators: Authorized personnel who have full access to all user and business data solely for support, moderation, maintenance, and quality assurance purposes.
Third-Party Service Providers: Reputable vendors providing hosting, analytics, communication, or security services under strict confidentiality agreements.

6. Data Protection and Retention

GlowHives uses advanced security measures including encrypted SSL connections, secure databases, and limited administrative access. While we strive to ensure the integrity and security of personal information, no method of transmission or storage is entirely risk-free. Data is retained for as long as required to provide active services, fulfill contractual obligations, or comply with legal requirements.

7. Cookies and Tracking Technologies

Cookies and tracking tools are used to enhance the browsing experience, personalize content, and collect analytics data. You may modify cookie settings through your browser; however, disabling them may impact certain site functions.

8. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), GlowHives processes personal data under the following legal bases: consent, contractual necessity, legitimate interest, and compliance with legal obligations.

9. Sharing and Disclosure

GlowHives does not sell or rent personal information. We may disclose information only to:

Comply with applicable laws or respond to lawful requests from authorities;
Protect the rights, property, and safety of GlowHives, its users, and the public;
Assist in fraud prevention, risk management, or investigation of violations of our policies.

10. International Transfers

Information collected by GlowHives may be stored and processed in Canada or other jurisdictions where our service providers are located. We ensure adequate protection in line with PIPEDA and GDPR standards for all cross-border data transfers.

11. Your Rights

Depending on your location, you may have the right to request access to your data, correction, deletion, restriction of processing, or portability. Requests can be made by emailing info@glowhives.com. We may require verification of identity before processing any request.

12. Children’s Privacy

GlowHives is not intended for use by individuals under 16 years of age. We do not knowingly collect information from minors. If such data is discovered, it will be deleted promptly.

13. No Warranties and Limitation of Liability

While GlowHives employs reasonable measures to secure your information, we make no warranties or representations regarding the absolute security, accuracy, or completeness of any stored or transmitted data. By using this site, you agree that GlowHives and its affiliates shall not be held liable for any indirect, incidental, or consequential damages arising from unauthorized access, disclosure, or use of your information.

14. Updates and Modifications to This Policy

GlowHives reserves the right, at its sole discretion, to modify, amend, or replace this Privacy Policy at any time without prior notice. Any updates will become effective immediately upon being posted on this page. Users are encouraged to review this Policy periodically to stay informed of any changes. Continued use of the platform after changes are posted constitutes acceptance of the revised policy.

GlowHives is under no obligation to notify users of updates individually. It is your responsibility to regularly review this page for modifications that may affect your rights or obligations.

15. Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles. Any disputes arising under or related to this Policy shall be resolved exclusively in the courts of Ontario, Canada.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or data handling practices, please contact:

GlowHives
Email: info@glowhives.com
Support: https://glowhives.com/support/
Website: https://glowhives.com